Darjeeling-Lepchajagat -Sittong Tour (8 Days)

We understand that plans can change, and sometimes it becomes necessary to cancel or reschedule a tour booking. Please review our cancellation policy outlined below to ensure a smooth process:

1. Cancellation Timeframe:

• Cancellations made at least 7 days prior to the scheduled tour date will receive a full refund.
• Cancellations made within 3 to 6 days of the scheduled tour date will be eligible for a 50% refund.
• Cancellations made within 2 days of the scheduled tour date will not be eligible for any refund.

2. Cancellation Process:

• All cancellation requests must be submitted in writing via email to contact@universaltoursandtravels.co.in.
• Please include your booking reference number, tour name, and the reason for cancellation in your email.
• Cancellation requests will be considered effective from the date they are received by our team during regular business hours (Monday to Friday, 9 AM to 5 PM).

3. Rescheduling:

• If you wish to reschedule your tour, please inform us at least 72 hours before the original tour date.
• Rescheduling is subject to availability and may incur additional charges if the new date has a different pricing structure.

4. No-shows:

• If you fail to show up for the tour without prior notice, no refunds or rescheduling options will be provided.

5. Tour Changes by Us:

• In the unlikely event that we need to cancel or reschedule a tour due to unforeseen circumstances (e.g., extreme weather, or equipment malfunction), you will be offered the choice of a full refund or an alternative tour date.

6. Group Bookings:

• For group bookings (10 or more participants), different cancellation and refund policies may apply. Please contact our group booking department for more information.

7. Force Majeure:

• We are not responsible for cancellations or changes resulting from events beyond our control, such as natural disasters, political instability, or other force majeure situations.

Please note that the terms mentioned above are subject to change without prior notice. It is recommended to review the cancellation policy at the time of booking. We highly recommend purchasing travel insurance to safeguard against unexpected situations that may lead to cancellations.

If you have any questions or concerns regarding our cancellation policy, feel free to reach out to our customer service team at +91-8420205022.

Thank you for choosing Universal Tours & Travels, and we look forward to providing you with an unforgettable experience.